We are committed to protecting the privacy and personal information of our patients, website visitors and enquiry contacts. This policy outlines how we collect, use, store and safeguard the details you provide when you contact the clinic, submit an appointment request or use our website.
Information we collect
We collect only the information needed to respond to enquiries, manage appointments and provide clinic support. This may include name, telephone number, email address, location, service preferences and patient information relevant to treatment enquiries.
How we use information
We use this information to contact you about appointments, respond to your enquiries, communicate treatment options and maintain a secure record of care requests. We do not publish patient information publicly.
Data protection
We follow reasonable security practices to protect forms, appointment requests and personal data from unauthorised access, disclosure or misuse. Information is stored securely and only accessible to authorised staff or service providers responsible for clinic administration.
Cookies and analytics
If analytics or tracking cookies are used, they will be configured in line with privacy requirements and clearly explained in the website configuration. We do not use personal health information for marketing without consent.
Contact and access
If you would like to review, update or remove the personal information you have shared with the clinic, please contact us using the details on the contact page.